Loft

In-store collection is available for all online orders. Simply select the "Pick Up In-Store" option at checkout. You'll receive a notification when your mirror is ready for pickup, usually within 2-3 business days. Bring your confirmation email and ID to collect your purchase. No extra fees apply.

We offer nationwide delivery with standard shipping taking 5-7 business days. Express shipping options are available at an additional cost. All mirrors are securely packaged to ensure safe arrival. Shipping fees are calculated at checkout based on size and destination. Tracking information will be provided upon dispatch.

Our refund policy is governed by the Australian Consumer Law, stating that consumer guarantees do not apply if change of mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it. However, we can offer an exchange or store credit.  Although, mirror defects are very rare if they do occur due to manufacturing error, we can either replace, repair or refund the product. Shipping costs are non-refundable, and return shipping is the buyer's responsibility. Contact customer service for assistance.